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Microsoft Dynamics 365 Sales(CRM)
Unify sales, marketing, and customer service in one intelligent platform — powered by Microsoft AI to help you close deals faster and retain customers longer.
Track every lead, opportunity, and deal in a visual pipeline — so your sales team always knows what to do next.
Dynamics 365 Sales(CRM) gives your sales team a drag-and-drop pipeline to track every deal from first contact to closed-won — with AI scoring to prioritize the hottest opportunities.
Reach the right audience at the right time with personalized, automated campaigns across email, social, and more.
Build multi-channel campaigns with drag-and-drop journey builders, segment your audience intelligently, and let AI optimize send times and messaging for maximum engagement.
Resolve issues faster, reduce escalations, and delight customers with AI-assisted service tools built right into Dynamics 365.
Dynamics 365 Customer Service uses AI to automatically route cases to the right agent, suggest solutions from a knowledge base, and track SLA compliance — so every customer gets fast, consistent support.
Predict churn, identify upsell opportunities, and understand customer sentiment — all powered by Microsoft AI built into Dynamics 365.
Dynamics 365 AI analyses customer behaviour, purchase history, and interaction data to predict which customers are likely to churn — and recommends the best next action to retain them.